I can’t really say enough about what a great experience I had at Tailwind Cyclist, Inc. Roger was great. He definitely went above and beyond what I expected. He could have sold me my items and let me walk out the door but he didn’t do that. Despite being busy, he took the time to teach me how to use my new equipment properly. He asked questions about my comfort and then made corrections based on my feedback. After tutoring me and making sure I was comfortable, he took me outside. He had me ride up and down the street a couple of times and gave me valuable coaching and tips that, as a novice rider, I wouldn’t have known without his help. I honestly think it was the best customer service I have ever received from any merchant in my entire life. I have never written a review on anything I have ever purchased but I was so impressed with his knowledge and customer service that I thought he deserved a good one. I’ll never buy any gear from anyone else. Thanks again!