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Address: 1661 Botelho Dr #180, Walnut Creek, CA 94596, USA
Phone Number: (925) 937-7575
Reviews for Sewing Machine Shop
Colleen Shannon
Mar, 31 2020 12:47 AM
5 / 5
This place deserves six or seven stars! Extremely knowledgeable staff who really take the time to help you figure out what you need for what you want to do and how to get the best fit for what you want to spend. Great prices. All that is great, but I feel the measure of a place is really what happens when something doesn't go as planned. I had a problem with a new machine that was not caused by them, and they went way above and beyond to get me a replacement machine as soon as possible. Definitely recommend very highly!
Linda Moon
Dec, 31 2017 10:15 PM
5 / 5
Great service, great products! I am excited about my new machine and the coming classes!
Darth Bonnet
Apr, 30 2020 4:20 PM
5 / 5
Dan at The Sewing Machine Shop is the best thing since sliced bread! He got back to me late on a Friday during a pandemic to troubleshoot BY SOUND ALONE what was going on with my Juki. Obviously, he said, he couldn't really "diagnose" it without seeing it in person and I totally get that. But he tried based on what he heard on my video, and made some educated guesses. One of his guesses turned out to be right, and was something I was able to take care of myself, right there at home. He emailed back and forth with me several times until I had a good sense of what to do. I was on an urgent deadline, and have essential workers counting on me to make face masks for them. I was able to complete the face masks and get them where they needed to go. I'm super impressed with Dan. Everybody at the shop has been great in the past, but this time, you really went above and beyond, and I thank you!
Michael Howeth
Apr, 30 2020 11:27 PM
5 / 5
After months of research and debate I saw the website for this place, including Dan's discussion of brands he recommended. When I contacted him regarding the quilting machines I was considering, he listened and made a recommendation for a model that I had not even known about. I looked at the link and information he sent, and it was perfect! I ordered it just as the Covid-19 crisis hit, because of that he arranged for me to receive the machine shipped direct from Juki. Part of the shipment took longer than the rest, however, he and his staff were wonderful at helping me track everything down and answering all my questions. They are all very pleasant and knowledgeable people, doing a magnificent job during a difficult time.
Celeste Simonsen
Apr, 30 2020 12:17 AM
5 / 5
A big giant THANK YOU! I was making donation face masks. My machine stopped (timing off) & after fussing with 2 others without luck Barbara (who volunteers & raises money for Fisher house) gave me a machine donated by the sewing machine shop so I can continue. I do quilting & now face masks for charity because I am a disabled veteran & unable to work, yet I need to be productive for society's sake. So Thank you from the bottom of my heart!

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